Winn offers level 1 and level 1.5 inbound call center product support services for its technology clients for software products and other electronic goods and services via inbound calls and emails. Winn provides the initial product support level to respond to customer issues, to gather the customer’s information, and to determine the customer’s issues(s) and to resolve their problem. Possible product support issues may range from:
- Responding to “how to” questions and navigational issues,
- Resolving simple product problems,
- Trouble-shooting technical issues,
- Assisting with account management problems (password changes, etc.),
- Escalating customer to Level 2 support.
If your business needs to provide technical support, outsourcing to Winn will allow you to maintain a high availability and quality of service and cost-effectively manage daily peaks and valleys in call volumes.
Find out more about our inbound call center product support services and contact us today.